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Privacy Policy

Last updated: August 19, 2026

1. Introduction

OCTEIO INNOVATION PRIVATE LIMITED ("Company", "we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, and protect information when you visit our website at zenviqerp.com ("Website") or use our Zenviq ERP products and services.

2. Information We Collect

2.1 Information You Provide

When you interact with our Website, we may collect the following personal information:

• Demo Request Forms: Full name, email address, phone number, company name, and industry
• Contact Forms: Name, email, and message content
• Client Onboarding: Business details required for ERP implementation

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent, click patterns, and referral sources
• Device Data: Browser type, operating system, IP address, and device identifiers
• Cookies: We use essential cookies for website functionality and analytics cookies to improve user experience

3. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your demo requests and schedule product demonstrations
• To provide, maintain, and improve our ERP solutions and services
• To send you relevant product updates, feature announcements, and service communications
• To analyze website usage and improve user experience
• To comply with legal obligations and protect our legal rights

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party services (e.g., email delivery, cloud hosting, analytics) that assist us in operating our Website and delivering services, bound by confidentiality obligations
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (SSL/TLS) and at rest
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection best practices

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Demo request data is typically retained for 24 months from the date of submission.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal obligations
• Opt-Out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a structured, commonly used format

To exercise any of these rights, please contact us at prateekocteio@gmail.com.

8. Cookies

Our Website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. Disabling cookies may limit certain features of the Website.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically for any changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: